Thank a Customer For a Payment • Example Letters, Guides and Samples
Guides
Although you will not usually need to send this letter, it may be useful for problem accounts or for other special interest accounts.
How to write this thank-you letter:
- Express thanks for the payment and comment on the effect the payment has on the customer's account.
- Comment on how you value the customer's patronage.
- Close with another expression of thanks or a comment about future business.
Example Letter #1
We received your March 5th payment of $400 which brings your balance to $0. Your account shows your year-to-date credit with Doe's has been outstanding. We value you as a preferred customer and look forward to future business with you.
Example Letter #2
Thank you for the prompt payment on your Doe Appliance account. Your February 1 payment of $521.00 clears the remaining balance. We appreciate being able to serve you as your supplier of kitchen appliances for your residential construction. Your credit limit is now $30,000.
Congratulations on winning the Johnson contract in the Springfield subdivision.
Example Letter #3
Thank you for your $100 payment. This represents the first of ten monthly payments you pledged to bring your account up to date. We appreciate your following through on this commitment and hope we can continue to serve your needs. Please call us if you have any problems.
Example Letter #4
As the end of the year approaches, we want to express our appreciation to our loyal customers. We deeply appreciate your business and the timely manner in which you pay your bill each month. We hope you enjoy the enclosed calendar featuring scenes by local artists. We look forward to doing business with you in the coming year.
Write Your Letter Step-by-Step
1 Express thanks for the payment and comment on the effect the payment has on the customer's account.
Sample Sentences for Step 1
- Thank you for the payment of $50.65. This clears your account.
- Thank you for your final payment on your appliance account. We appreciate the prompt manner in which you have made these payments.
- Thank you for your January payment. Your current balance is $105.00
- Thank you for taking care of the overdue balance on your nursery account. Our records show that your account is now up-to-date with a balance of $43.00 and a payment due on July 5.
- Thank you for your payment of $690.00. Your current balance is $0.00, and your credit limit is $4,000.
Sample Phrases for Step 1
- always appreciate your prompt payments
- appreciate your reordering
- appreciate the prompt manner in which
- boosts your credit limit to
- current balance is
- everything is current
- for your final payment
- for paying off your account so quickly
- for your payment
- for taking care of the overdue balance
- for resolving the problem
- for your partial payment of
- grateful for your payment
- have renewed your
- have paid well in advance
- may use us as a credit reference
- next payment is due on
- no longer delinquent
- paying the late charges
- raises your credit limit to
- received your payment
- records now show
- reinstated your account
- remains in good standing
- thank you for
- this puts your account in good standing
- this brings your balance to
- this clears your delinquent account
- your current balance is
2 Comment on how you value the customer's patronage.
Sample Sentences for Step 2
- You have had an account with Doe's for over a year now, and have paid promptly each month. Thank you for being such a reliable customer.
- We appreciate your promptness in making monthly payments.
- In appreciation for your patronage and prompt payments, we are entering your name in our preferred customer vacation drawing to be held on July 6.
- Because you have been prompt in all your payments, you have been selected as a preferred customer and will receive a 5% discount on all future mail orders.
- We enjoy supplying your office needs. Please don't hesitate to turn to us for product information.
Sample Phrases for Step 2
- abided by the agreed-upon schedule
- account performance is outstanding
- always pay on time
- appreciate the prompt manner in which
- as a preferred customer
- entitles you to a discount of
- for being such an outstanding customer
- good credit customers like you
- has always been a pleasure serving you
- have been selected
- have always paid on time
- have had an account with us for
- higher credit limit
- in appreciation for your patronage
- invite you to take advantage of
- is always a pleasure to
- make our business a pleasure
- management has chosen you
- on all future transactions
- preferred customer status
- reserved for our preferred customers
- reserved for our most valued patrons
- to say thank you for
- would like to offer you
- your patronage is important to us
3 Close with another expression of thanks or a comment about future business.
Sample Sentences for Step 3
- We appreciate your cooperation and look forward to serving you again.
- Thank you again for choosing Doe's for your custodial supplies.
- With the volume of copying that your office does, you may want to consider leasing a copy machine from us at a very reasonable rate. I have included a price list for your information.
- Our field representative will call on you periodically to see how we can serve you better.
- We look forward to serving you for many years to come.
Sample Phrases for Step 3
- enclosed our latest catalog
- for your information
- for your business
- for your patronage
- for choosing Doe's for
- happy to assist you
- happy to provide a credit reference
- hope to serve you for many years to come
- know it is not always easy to
- let us know if
- look forward to
- may want to consider
- please don't hesitate to
- see how we can serve you even better
- serving all your banking needs
- stand by you through the difficult times
- thank you for
- thanks again for
- to serving you again
- will call on you
- your patronage is important to us
